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SHIPPING AND RETURNS 

SHIPPING

All garments are made to order, this can take up to 4 weeks to make. 

UK orders will be posted with a next day service but we do not guarantee next day delivery, approximate delivery time for UK orders is 1-3 days. International shipping can take up to 2 weeks to arrive in Europe, US and Australia.

The customer will be responsible to pay any import duties and charges on the delivery.

RETURNS REFUNDS

If you have any questions regarding your purchase please email our team at studio@elliemisner.co.uk

 

As all garments are made to order to measurements selected at check out we do not accept returns unless item is faulty. If a garment arrives faulty we have a 30-day return policy, which means you have 30 days after receiving your item to return it. It must be in the same condition that you received it, unworn, unused, unwashed, with tags, and in its original packaging. Please include details of proof of purchase such as copy of the invoice.

REPAIR

We offer a repair and mend service on all garments purchased directly through us. Please contact us at studio@elliemisner.co.uk and we will get back to you within 14 days. 

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