SHIPPING

All garments are made to order; this can take up to 10 weeks to make before shipping.

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UK orders will be posted with a next-day service but we do not guarantee next day delivery; the approximate delivery time for UK orders is 1-3 days. International shipping can take up to 2 weeks to arrive in Europe, US and Australia.

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The customer will be responsible for paying any import duties and charges on the delivery.​​

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RETURNS & REFUNDS

All bespoke orders are non-refundable.

Ready-to-buy orders are refundable if the item is proven to be damaged or faulty.

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Refunds will only be offered if the garment is faulty and provided there is a fault which is not attributable to the mishandling, wear or misuse of the item by the client. No refund is payable for normal wear and tear, incorrect measurements provided, or garments no longer wanted.

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To request a return, please email studio@elliemisner.co.uk.

Please include the reason for your return with your order number. Once your return is approved, please send the item back to:

Ellie Misner 

Camelford House

89 Albert Embankment

SE1 7TP

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The shipping cost and duties for the return will need to be paid by you. Please note that you are responsible for the return shipping. Ellie Misner is not responsible for any returns or exchanges that fail to reach us.

 

Items should be returned as received and in their original packaging: any packages returned damaged or in poor condition will not be refunded. 

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Once we receive your returned products, provided the products are returned in perfect, unused condition with all the original tags still attached, refunds will be processed within 7 days of receipt. 

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Please see our T&C's for more info

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REPAIR

We offer a repair and mend service on all garments purchased directly through us.

Please contact us at studio@elliemisner.co.uk and we will get back to you within 14 days. 

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